If the event that you have sold tickets for has been cancelled and the buyer is not able to request a refund from the event organisers or original ticket retailer directly, you will need to cooperate with us and the buyer in order to obtain a refund from the event organiser or retailer that sold the tickets to you originally, and you agree to then pass that refund on to the buyer via a mutually agreeable payment method.
The event that I have sold tickets for has been cancelled
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