Issue with tickets
How do I know that the tickets I have purchased are valid?
Before a seller's listing can appear on our website, it will be checked and moderated by our team. They'll check for indicators of a ticket's v...
I was refused entry with the tickets that I purchased from Twickets
If you have not received a "turned away notice" from the venue as proof that you were refused entry, we suggest that you contact them and ask them...
The tickets that I have received are not as described
If you have received tickets from your seller that are not as described in the original listing, please contact your seller directly to see what has happene...
The venue has changed - are my tickets still valid?
If the venue has changed from the venue printed on your ticket, it's very likely that the ticket is still valid but the best way to confirm is to contac...
I've been provided a screenshot of a ticket
If you've bought print-at-home tickets, our team will check that the file provided is suitable and in most cases will not allow a scan, copy or screensh...
My Roundhouse tickets haven't been transferred to me
Please do not worry, Roundhouse only unlock the ability for tickets to be transferred within the final 24 hours leading up to the event. If you stay in touc...
The tickets I bought weren't labelled restricted view
If the tickets you've purchased are not as described within the listing, please contact us including a screenshot of the tickets you've been provide...
My e-tickets bought on Twickets state they are "non-transferable"
Some ticket providers such as Skiddle and Eventbrite will state on their print-at-home e-tickets that the tickets are non-transferable as a deterrent to res...
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